Agency Shopping Coordinator

Feed More collects, prepares and distributes food to neighbors in need. With a service area that stretches across 34 cities and counties, our comprehensive programs and Agency Network are dedicated to providing our communities with access to quality food and healthy meals year-round.

With the help of over 100 employees, close to 300 members of Feed More’s Agency Network and around 200 volunteers a day, Feed More is able to carry out its mission of fighting hunger throughout Central Virginia. Feed More is a proud member of Feeding America and Meals on Wheels America.

At Feed More, we want everyone to have a seat at the table.  We envision our table as a lively gathering of wonderfully, unique individuals where differences are encouraged and appreciated. And, of course, our table is full of good, nutritious food.

Our Diversity, Equity, and Inclusion policy is both the right thing to do, and a compelling business rationale. Feed More recognizes its talented and diverse workforce as a key competitive advantage and our business success reflects the quality and skill of our people. That’s why Feed More is committed to seeking out and retaining the finest talent.

The Agency Shopping Coordinator maintains a customer-focused environment, providing merchandising, inventory management, and exemplary customer service support for Feed More’s Agency Shopping Area. This position is responsible for the accurate, timely, and professional check-out of agencies. The Agency Shopping Coordinator’s duties include receiving and auditing store inventory, ensuring the availability and quality of merchandise, providing operational data entry support as needed, and retrieving and coordinating Agency pick-ups upon arrival at Feed More.

Operations

Operations & Distribution, Senior Manager

Full-Time, Hourly, Non-Exempt

None

None

• Maintains relevant documents, including shopping menus, movement worksheets, store signage, and agency orders.
• Works directly with Operations management to quickly resolve questions, inconsistencies, and missing data on documents or within the database.
• Establishes and maintains effective and efficient data entry processes, including reports and inventory control measurements, ensuring accurate input of all products into the inventory management database, validating item codes, descriptions, product poundage, and/or case counts.
• Maintains all required logs and schedules, including but not limited to cooler/freezer temperature logs, cleaning schedules, and shopping appointments.
• Works in cooperation with Agency Relations staff to uphold shopping standards of conduct and address any service-related issues.
• Builds rapport with Agency representatives and volunteers, identifying opportunities and service improvements.
• Provides excellent customer service to all agencies, donors, volunteers, staff, and other visitors to the FeedMore Agency Shopping Area, while maintaining a high level of good stewardship.
• Keeps a clean and organized workspace.
• Ensures the Shopping Area is consistently well-stocked, clean, and organized.
• Upholds all quality assurance standards, performing daily monitoring and review.
• Performs all duties and maintains all standards in accordance with company policies and procedures.
• Assists in other areas of the Distribution Center when possible, including donation deliveries, Agency Check-In, and other duties as assigned.
• Retrieves Agency pick-up orders when they arrive at Feed More for their pick-up/shopping appointment, using the load sheet to verify all pallets are staged ahead of appointment time, and all pallets are collected by the Agency.

• High School Diploma and at least two years of work experience or a combination of education and experience that will provide the required knowledge, skills, and abilities.
• At least two years of work experience working in an environment requiring good customer service skills and the ability to interact and maintain strong working relationships with individuals from varying social and cultural backgrounds.
• Ability to operate various work-processing software, spreadsheets, and database programs, including Microsoft Office (MS Word, Outlook, Excel).
• Ability to complete Food Safety and Quality Assurance training.
• Detail-oriented.
• Ability to work under different environmental conditions, hot and cold.
• The work does require exposure to dangerous equipment or devices where safety initiatives are required.
• Familiar with pallet jack, forklift, and other warehouse-related equipment.
• Good interpersonal skills and strong oral and written communication skills.
• Must be able to perform in a manner consistent with the company vision and operating principles.
• Must have the ability to work in a Continuous Improvement team environment.
• Must be able to lift and carry objects weighing up to 50 pounds; must be able to stand for extended periods of time.
• Must have a flexible schedule to accommodate corporate needs.

• Bilingual in English/Spanish is a plus.
• Experience with ERP or POS data management systems.
• Knowledge of Feed More programs and the mission of Feed More.
• Work experience in warehouse operations and inventory control.
• Work experience operating a forklift, pallet jack and other warehouse-related equipment.

In addition to competitive wages, we’re proud to offer full-time employees comprehensive medical, dental, and vision benefits, 401K, generous paid time off, 10 paid holidays and more.

Interested candidates should submit their resume and cover letter by December 15, 2025. We kindly request no phone inquiries.