Community Resource Navigator (Bilingual in Spanish & English) Please note: This position is contingent upon ongoing grant funding

Feed More collects, prepares and distributes food to neighbors in need. With a service area that stretches across 34 cities and counties, our comprehensive programs and Agency Network are dedicated to providing our communities with access to quality food and healthy meals year round.

With the help of over 100 employees, close to 300 members of Feed More’s Agency Network and around 200 volunteers a day, Feed More is able to carry out its mission of fighting hunger throughout Central Virginia. Feed More is a proud member of Feeding America and Meals on Wheels America.

At Feed More, we want everyone to have a seat at the table.  We envision our table as a lively gathering of wonderfully, unique individuals where differences are encouraged and appreciated. And, of course, our table is full of good, nutritious food.

Our Diversity, Equity, and Inclusion policy is both the right thing to do, and a compelling business rationale. Feed More recognizes its talented and diverse workforce as a key competitive advantage and our business success reflects the quality and skill of our people. That’s why Feed More is committed to seeking out and retaining the finest talent.

Feed More is looking to fill a bilingual, full-time, grant-funded position supporting our health and community engagement efforts across our Central Virginia service area, covering 34 cities and counties. This role, based in our Richmond office, will directly support the Feed More Help Line, which connects neighbors experiencing food insecurity to Feed More’s food programs and other community resources. The call center-based program operates Monday through Friday and works to improve the health and well-being of neighbors both directly and through professional referrals.

Please note: This position is contingent upon ongoing grant funding

Community Health and Resources

Community Health and Resources Coordinator

Full-time, hourly, non-exempt

None

None

• 85% of time connecting community members by phone to Feed More programs and food distribution partners including Meals on Wheels, SNAP and the agency pantry network to meet their food needs
• Receive and respond to requests for assistance from clients in English, Spanish and/or other languages with interpretation by phone, email, text, in writing and in person
• Provide administrative referral management and support to the Help Line
• Utilize the Unite Us and other technology platform to manage and process incoming and outgoing referrals from healthcare sites and partnering community-based organizations
• Conduct case management activities: screening and following a pool of referrals to determine program effectiveness, process improvement, and impact on patient’s food insecurity
• Coordinate food distribution through food deliveries, onsite pick up, and grocery gift cards
• Participate in limited community events to assist with outreach and engagement
• Other health initiatives related activities and projects as necessary

Required:

• Bilingual in Spanish and English
• Bachelor’s degree or equivalent experience in community health, social work, counseling, human service, or related field
• 2+ years of experience working within social services, care coordination, case management and/or community-based programs
• Compassionate, non-judgmental, and culturally sensitive approach to providing support with strong active listening, oral and written communication skills
• Strong proficiency in computer skills and use of programs including Microsoft Office applications (Excel) and other web-based programs
• Highly organized, with an ability to effectively multi-task and manage time
• Customer service and client engagement expertise
• Skilled at communicating with individuals of diverse backgrounds and experiences
• Commitment to improve the health of underserved individuals and families
• Problem solver, flexible and shows initiative
• Works effectively with minimal supervision, as well as within a team environment

• Experience providing brief support and assistance to individuals in crisis
• 1+ years of experience in program coordination
• 1+ years of experience coordinating, supervising, or supporting volunteers and/or staff
• Familiar with the Central Virginia community and available resources
• Knowledge of food bank programs and SNAP benefits
• Interest and experience in addressing social and health inequities

In addition to competitive wages, we’re proud to offer full-time employees comprehensive medical, dental, and vision benefits, 401K, generous paid time off, 11 paid holidays and more.

Interested candidates should submit their resume and cover letter to hr@FeedMore.org November 20, 2025. We kindly request no phone inquiries.

Feed More, Inc. is an Equal Opportunity Employer.